As a customer of CCM, you will be assigned a case manager called a Personal Agent (PA). Your PA will work with you to develop a person-centered plan that supports your needs, goals, and dreams. Your PA will listen, help problem solve, and provide you information and resources. Your PA will respond to you as quickly as they can – whether you need a return call, a referral to a resource, help problem solving, or just someone to talk to.
My PA is always there for me when I need her. She helps me work through my problems and checks in on me to make sure I’m okay.